Frequently Asked Questions

Browse our collection, select the products you want, choose your preferred size or variant, and add them to your cart. When ready, proceed to checkout, enter your shipping and payment details, and confirm your order.

We accept all major credit cards, debit cards, PayPal, and other secure payment methods available at checkout. All transactions are processed through encrypted payment gateways.

Yes. We use industry-standard encryption and secure payment processors to protect your information. We do not store your payment details on our servers.

We currently ship to most countries worldwide. Shipping options and costs will be displayed at checkout based on your location.

Delivery times vary by location. Standard shipping typically takes 5 to 10 business days. Expedited options are available at checkout for faster delivery.

Once your order ships, you will receive a confirmation email with a tracking number. Use this number to track your package through the carrier's website.

We accept returns within 30 days of delivery for unused items in their original condition and packaging. Some exclusions may apply for hygiene or safety reasons.

Contact our support team with your order number and reason for return. We will provide you with return instructions and a prepaid shipping label if applicable.

Refunds are processed within 5 to 7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Yes. All CUTIPAWS products are designed with pet safety in mind. We use non-toxic materials and follow strict quality standards to ensure they are safe for your pets.

Care instructions vary by product. Most items can be wiped clean with a damp cloth or hand washed with mild soap. Specific care details are included with each product.

Contact us immediately with photos of the damaged item and packaging. We will arrange a replacement or full refund at no additional cost to you.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access your order history more easily.

You can reach us by email at support@cutipaws.shop. We aim to respond to all enquiries within 24 hours during business days.

Contact us as soon as possible with your order number and the changes needed. We can update your order if it has not yet been processed for shipping.