Returns & Refunds

Items may be eligible for return if they meet the following conditions:

• Products must be unused, unworn, and in their original condition
• All original packaging, tags, and labels must be intact
• Returns must be initiated within 30 days of delivery
• Proof of purchase is required for all returns

Please note that certain items may have specific return requirements. We recommend reviewing product details before purchase.

To request a return, please follow these steps:

• Contact our customer support team before sending any items back
• Provide your order number and details about the item you wish to return
• Our team will review your request and provide return instructions if approved
• Pack the item securely in its original packaging
• Ship the item to the address provided by our support team

Please do not send items back without prior authorization, as this may delay processing.

Once we receive and inspect your returned item:

• We will notify you of the inspection results
• If approved, your refund will be processed to the original payment method
• Refunds typically appear within 5 to 10 business days, depending on your financial institution
• Original shipping costs are non-refundable unless the return is due to our error

Please allow adequate time for your bank or credit card company to process the refund.

The following items are generally not eligible for return:

• Items marked as final sale at the time of purchase
• Products showing signs of use, wear, or damage
• Items without original packaging or tags
• Personalized or custom-made products
• Hygiene-sensitive items that have been opened

If you have questions about whether a specific item is returnable, please contact our support team before purchasing.

If you receive a damaged, defective, or incorrect item:

• Contact us immediately with photos of the issue
• Provide your order number and a description of the problem
• We will work quickly to resolve the issue
• Replacement items or refunds will be processed at no additional cost to you

CUTIPAWS stands behind the quality of our products and will ensure any issues are addressed promptly and fairly.